The following are some FAQs that may help you answer your questions.


FotoFling & FotoFling Worldwide

1. What happened to the application?
These applications have been discontinued.

Movie Vault, House of Horrors, Classic Westerns

1. How does it work?
It's super simple, just open the app and let it download the movie listings. Then, browse away and click to play. Super easy!

2. Can I play this content outside the US?
Because this content is considered public domain, there are no restrictions on distribution. So the answer is yes, as long as you have a solid internet connection you should not have a problem.

3. I can't get movie X to play, Help!
Please mail us if you are having an issue with a particular movie, we will be happy to fix it.

4. I have an issues with one of the movies you have listed and don't feel it is public domain.
Please mail us and we can help remedy the situation.

5. I am getting a crash on startup or I don't have any movies to select from, help!
This might be due to some data corruption on your device. Please try deleting the app, restarting your device, and then reinstalling from within iTunes. Then make sure it goes through its full initial download before using it. This will ensure a "clean" install.

6. Where is all your data from?
It's from all over the place, but our META data for the movies was taken directly from IMDB.

7. I am only hearing audio and not seeing video, what's the deal?
This probably means your connection is not strong enough to support video streaming. Our low end streams will need at least a solid 150k connection to run well. Note that even if you have high speed in your area, it is the smallest point that is the issue. Even a 1mb connection will have latency issues for streaming if there are other devices on your network.

8. Will you be adding newer movies?
We are not planning on adding "modern" movies to Movie Vault as the app is designed to be a Classic film and TV repository. We will be adding more classics as they become available.

9. I am not getting any sound from any of the movies, what do I do?
The first thing to check and most common problem to look for is that mute is not enabled. On the iPad, make sure the global mute switch on the left hand side is not turned on? This used to be a "rotation lock" switch, but Apple made it a variable switch in the last update and defaulted it to Mute instead of rotation lock. If it is set to rotation lock, then you can check for mute another way. Simply double tap the home button to bring up the task bar. Swipe to the right (moves you left) and not the far left icon turns on and off mute.

10. Things appear stuck, I have a black screen and cannot close the video to get back to the shelf view.
First, tap the home button to get back to the home screen. Next, simply double tap the home button to bring up the task bar. Press and hold on the application icon and a little red icon will come up on the icons. Tap it to close the application. Try re-launching the application again and everything should be working normally.

11. I am not happy and would like a refund.
We would love for you to mail us so we can find out why you aren't happy, but if you would still like a refund, then you must contact Apple iTunes support directly. Developers are not able to do this.

Superman Classics

1. How does it work?
It's super simple, just open the app and let it download the movie listings. Then, browse away and click to play. Super easy!

2. Can I play this content outside the US?
Because this content is considered public domain, there are no restrictions on distribution. So the answer is yes, as long as you have a solid internet connection you should not have a problem.

3. I can't get a movie to play, Help!
Please mail us if you are having an issue with a particular movie, we will be happy to fix it.

4. I have an issues with one of the movies you have listed and don't feel it is public domain.
Please mail us and we can help remedy the situation.

5. I am getting a crash on startup or I don't have any movies to select from, help!
This might be due to some data corruption on your device. Please try deleting the app, restarting your device, and then reinstalling from within iTunes. Then make sure it goes through its full initial download before using it. This will ensure a "clean" install.

6. Where is all your data from?
It's from all over the place, but our META data for the movies was taken directly from IMDB.

7. I am only hearing audio and not seeing video, what's the deal?
This probably means your connection is not strong enough to support video streaming. Our low end streams will need at least a solid 150k connection to run well. Note that even if you have high speed in your area, it is the smallest point that is the issue. Even a 1mb connection will have latency issues for streaming if there are other devices on your network.

8. I am not getting any sound from any of the movies, what do I do?
The first thing to check and most common problem to look for is that mute is not enabled. On the iPad, make sure the global mute switch on the left hand side is not turned on? This used to be a "rotation lock" switch, but Apple made it a variable switch in the last update and defaulted it to Mute instead of rotation lock. If it is set to rotation lock, then you can check for mute another way. Simply double tap the home button to bring up the task bar. Swipe to the right (moves you left) and not the far left icon turns on and off mute.

9. Things appear stuck, I have a black screen and cannot close the video to get back to the shelf view.
First, tap the home button to get back to the home screen. Next, simply double tap the home button to bring up the task bar. Press and hold on the application icon and a little red icon will come up on the icons. Tap it to close the application. Try re-launching the application again and everything should be working normally.

10. I am not happy and would like a refund.
We would love for you to mail us so we can find out why you aren't happy, but if you would still like a refund, then you must contact Apple iTunes support directly. Developers are not able to do this.

Movie Vault, House of Horrors, Classic Westerns - Roku

1. How does it work?
It's super simple, just purchase the application from the Channel Store. Then, browse away and click to play. Super easy!

2. Is it a one-time free or a subscription?
The channels are all currently only a one-time fee. There are no additional charges. This means you do not have to unsubscribe from the channel, you can simply remove it from My Channels.

3. Can I play this content outside the US?
Because this content is considered public domain, there are no restrictions on distribution. So the answer is yes, as long as you have a solid internet connection you should not have a problem.

4. I can't get movie X to play, Help!
Please mail us if you are having an issue with a particular movie, we will be happy to fix it.

5. I have an issues with one of the movies you have listed and don't feel it is public domain.
Please mail us and we can help remedy the situation.

6. Where is all your data from?
It's from all over the place, but our detailed movie data was taken directly from IMDB.

7. Will you be adding newer movies?
We are not planning on adding "modern" movies as the channels are designed to be Classic film and TV repositories. We will be adding more classics as they become available.

8. I have additional billing related questions, who do I contact?
All of the billing is handled by Roku directly, so please contact them at http://support.roku.com.

Totally Vegetarian, Jonathan Bird's Blue World, Superman Classics

1. How can I cancel my subscription or remove the channel?
Simply go to the Channel Store on your Roku and press up until you see My Channels. Find the channel you want to remove and select it. You can then select "Manage subscription". Here you can choose to cancel your subscription if you like. If it is not a subscription, then you can simply Remove Channel to delete it from your dashboard. Note that removing a channel will mean you need to purchase it again in the future if you want to watch it.



We are always updating this list, so if you have questions then please mail us support@flingsoft.com.